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Return policy

RETURNS ARE EASY AND FLEXIBLE!

Buying from Boutique Prestige is risk-free: if the item is not suitable, you can easily get a refund or an exchange.

Online shopping

Full refund to original payment method within 15 days of receipt.

Returns accepted in store or by mail.

Items must be new, unworn, and in their original box.

Returns by mail at customer's expense (we can provide a return label with a $15 deduction).

Initial shipping costs are non-refundable.

In-store purchases

Exchange or store credit within 10 days.

Items must be new, unworn, and in their original box.

Our team is always available to help you find the right size or style before you buy. Happy shopping!

Frequently Asked Questions

What are your delivery times?

Orders are usually shipped within 1 to 2 business days. Delivery times then vary depending on the region and the carrier.

Can I return an item purchased online?

Yes. Online purchases can be returned within 15 days of delivery for a refund or exchange, provided the items are new and unworn.

Can I return a purchase made in store?

Purchases made in store can be exchanged or returned for a credit note within 10 days of purchase.

Can I return an online purchase to a store?

Yes, you can return your online purchase directly to the store for an exchange or refund.

What if the size doesn't fit?

Contact us before or after your purchase. Our team will be happy to advise you in order to find the size or model that suits you.

Do you offer free delivery?

We regularly offer free delivery during promotions or above a certain purchase amount.

What should I do if my item has a defect?

If an item has a manufacturing defect, contact us with your proof of purchase and photos. If the defect is confirmed, we will provide a prepaid return label and offer a replacement or a refund. Please note that the manufacturer's warranty is 6 months from the date of purchase.

Contact us

Address:
459 Victoria Avenue
Saint-Lambert QC J4P 2J1

Phone:
(450) 465-5671

E-mail:
info@boutiqueprestige.ca

Contact details

Address:
459 Victoria Avenue
Saint-Lambert, QC J4P 2J1

Phone:
(450) 465-5671

E-mail:
info@boutiqueprestige.ca

Business hours

Monday to Friday: 11am to 6pm

Saturday: 10am to 5pm

Sunday: 12pm to 5pm

Opening Hours

Monday: 11am to 6pm
Tuesday: 11am to 6pm
Wednesday: 11am to 6pm
Thursday: 11am to 6pm
Friday: 11am to 6pm
Saturday: 10am to 5pm
Sunday: 12pm to 5pm

Our story — Boutique Prestige

Since 1986, Boutique Prestige has been part of the landscape of Saint-Lambert. We select European shoes recognized for their quality, comfort and durability. Our models are adapted to the Quebec climate. Choice of orthotic friendly footwear.

A warm approach. A personalized service.

At your feet for 40 years.